Cancelling an order

Which orders can be cancelled

• Services marked Cancel anytime can be cancelled while the order is Starting or Working.
• Other services can't be stopped once they've started — check the card before you order.
• Live viewers can be stopped at any time.
• Done-for-you listings can be cancelled only before we submit them to the platform.

How

1. Open the order in your dashboard (Orders).
2. Tap Cancel order (live viewers: Stop now), then confirm.

What you get back

• Not started yet: cancelled at once, and the full amount goes back to your balance.
• Already running: we ask for it to stop. Once it has, whatever wasn't delivered goes back to your balance — the order then shows Cancelled, or Partly delivered if some of it arrived.
• Live viewers: the minutes that didn't run come back to your balance.

When a cancel doesn't go through

If an order is with our team for a check, it can't be cancelled automatically. Ask in the chat with the order number.

Ordered the wrong thing?

An order can't be edited. Cancel it (if its service allows) and place a new one.

From code

POST /api/v1/orders/{id}/cancel, action=cancel on the SMM-compatible endpoint, or the cancel_order tool on the MCP server.