Refunds
When money comes back, how much, and where it goes — partial deliveries, failed orders, cancellations and withdrawals.
Anything we don't deliver comes back to your Spoofy balance, automatically. You don't need to ask, and you can spend it on the next order straight away.
How much comes back
| What happened | What comes back |
|---|---|
| Partly delivered — part of the order couldn't be delivered | The undelivered share: price × undelivered ÷ ordered. Ordered 1,000 for $5.00 and 200 couldn't be delivered? $1.00 comes back. |
| Not delivered — the order couldn't start (a private or wrong link, for example) | Everything |
| Refunded — the order couldn't be delivered | Everything |
| Cancelled at your request | Whatever wasn't delivered |
| Live viewers stopped early | The viewer-minutes that didn't run |
| Live viewers that found no room within 30 minutes | Everything |
| A done-for-you listing the platform didn't approve | Everything |
Each order page shows what was charged and what was refunded.
Where refunds go
Always to your Spoofy balance — never back to a wallet. Your balance never expires.
Taking money out
Withdrawing unspent balance isn't something you can do yourself in the app. Ask in the chat and the team will help; we may verify the account first.
Something looks wrong?
If a refund you expected isn't in your balance, ask in the chat with the order number. We'll pass it to the team.
Didn’t answer it?
Ask the chat — it can also check your own orders when you’re signed in.