Getting help

Ask Spoofy Support

• On the website: tap the chat bubble in the bottom-right corner of any page. It answers right away, signed in or not.
• On Telegram: message @spoofy_support_bot — the same assistant. See Telegram support.

Signed in, it can also look up your own orders and balance. It can't place, change, cancel or refund orders, or move money — it tells you where to do that in the app.

Talk to a person

Ask the assistant for a person, or say what's wrong — a missing top-up, a refund that didn't arrive, an order stuck well past its time, trouble getting into your account. It opens a ticket for the team with a summary, and a person replies in the same chat (or in Telegram).

Help us help you

• Your order number (like #1042) for anything about an order.
• The transaction hash for anything about a top-up.
• Never send passwords, seed phrases, private keys, API keys or sign-in codes — we never need them.

Before you ask

Most answers are already here: Order statuses, Refunds, Delivery times, Adding funds.